Terms and conditions


This website is operated by Jacqui Sloan Designs. Please read the terms and conditions below carefully before making a purchase, as placing an order or making a purchase with us is considered acceptance of these terms and conditions.

Pricing

  • All prices are shown in Australian Dollars ($AUD) and all prices shown include GST. Please note that prices are subject to change without notice.

  • Full payment is required before any design or production work will commence on your order unless purchasing a Bespoke Stationery Suite

  • For Bespoke Stationery Suite orders, a non-refundable deposit will be requested after a design consultation to secure your booking. The deposit is required before any design or production work will commence. The remaining balance will be invoiced before delivery of the final items. Full payment of this invoice is required to receive the final items.

Order Process

We want to make our ordering process as easy as possible for you. Please keep in mind that any delays in providing us with information or communicating about your order may result in timeframes being extended.

For ready-to-ship store items, such as lifestyle stationery products, simply add your desired product and amount to cart and checkout. Your items will be shipped to you as per your selected postage option.

For customisable store items, such as custom artworks, add your desired product to cart and fill in the required forms on the product pages or within the checkout process. I will be in contact with you to confirm the features of your request and begin working on your order once this confirmation is received. Any agreed upon additional design work or embellishments will be invoiced via email.

For Canva Templates, you will receive a PDF via email after you have completed your purchase at the checkout. The PDF will contain instructions and a link to your purchased template. If you can not find your email 30min after purchasing please check your spam folder and contact me if required.

For Semi-Custom Stationery Suite Items:

Please ensure you order at least 10 spare invitation suites on top of the number of invitations you believe you need, to allow for last minute guest additions and keepsakes. We cannot add to your order once approved for production and additional pieces will be charged as a new order as per the required amount.

  1. Once you have chosen the stationery pieces you would like, add them to your cart and checkout.

  2. After checkout, I will be in touch with you shortly via the email used at checkout (1-2 business days) to collect the details to design your pieces. Full payment is required before we begin work on your order.

  3. After providing your details I will begin the design process and send you your first version to review within 5 business days. This is a presentation sent via email.

  4. If you require any further revisions to be made to your wording or colours, please provide these changes back to us via email and I will make the changes and provide you with another presentation.

  5. Once you approve your order for production and have provided all required information necessary for printing, I will prepare your files and organise your work to be printed and ordered for production.

  6. When production is completed and your printed work is ready, I will check this over and then package it up to be shipped to you. You will receive the tracking details via email.

For Bespoke Stationery Suites:

  1. Fill out the enquiry form at the bottom of the page under the header “Bespoke Wedding Suites” here.

  2. I will be in touch with you shortly (1-2 business days) via the email provided in your form to collect any other details and book in a consultation call or meeting. (If you prefer, we can communicate solely via email, however a Zoom/Facetime call or in-person meeting is much more effective and efficient for getting you the best results.)

  3. After our consultation, I will provide you with a personalised quote, timeline and moodboard for you to look over.

  4. Once you are happy with your proposed order, I will send through a deposit invoice that is required to be paid before further design work can commence. This deposit is non-refundable. There is no financial obligation until this point.

  5. I will send through design drafts as required and request your approval.

  6. Once item designs are approved they will be sent into production.

  7. When production is completed and your printed work is ready, I will check everything over, package it up and deliver it to you. You will receive the tracking details via email if they have been mailed.

Design Inclusions

  • Please ensure that you provide me with the correct spelling, times and dates for your events as this is what will be used to create your first version and further revisions may delay your order.

  • Once your order has been approved for production, I may not be able to add to your order. 

Addressing and Guest Data

  • When ordering guest addressing, place cards, seating charts, or any other item that requires you to provide your guest details, I require that you provide the information in a spreadsheet or clear table.

  • Please check your guest addresses thoroughly for completeness and accuracy as we will not check these or make any changes to your data once provided to ensure it is printed exactly as you would like.

Turnaround Times

  • I aim to have your order sent to you as fast as possible. Due to the nature of the business, the turnaround times are heavily dependent on your communication with us to ensure I am able to proceed with your order in a timely manner.

  • As a guide, Semi-Custom Stationery Suite orders expect to be completed within 4 - 6 weeks depending on the print method chosen. 

  • For Bespoke Wedding Stationery orders, an additional consultation and design time is required at the commencement of the job. This depends on how quickly we can communicate back and forth, but generally it will be 8-12 weeks after your consultation that you will receive your first items.

Shipping

I will always work hard to have your order shipped within the timeframes mentioned.

All domestic orders are shipped either by Australia Post or Couriers Please.

On international shipments, it is the responsibility of the client to pay any and all customs and duties charges applicable in the country your order is being shipped to from Australia.

Estimated Shipping Times - Australia

  • Sydney and Greater Sydney Area: 2 business days

  • Melbourne, Canberra, Adelaide: 3 - 4 business days

  • Brisbane: 4 - 6 business days

  • Perth: 6 - 11 business days

  • Express deliveries are 1 - 2 business days.

International Shipping Estimates

Delivery times can vary depending on where your order is being delivered to. The following timelines below can be used as a guide, but we recommend checking with Australia Post for their latest estimates.

  • Complimentary International and International Standard Shipping: 7 - 14 business days

  • International Expedited: 5 - 10 business days

  • International Express: 4 - 6 business days

Please note that due to COVID-19 carriers and shipping services worldwide have been experiencing delays and that the above timeframes are a guide.

Errors and Proofing

  • Jacqui Sloan Designs will not be held responsible for any errors or omissions that were approved for production by the client.

  • Should the final printed item not match the proof you approved, we will reprint the affected piece/s with the mistake rectified at no additional cost.

Returns and Cancellations

As our products are made to order and we start working from the time your order is placed, we do not offer returns for change of mind orders.

Before your order is printed and you need to cancel your order for any reason, please get in touch immediately and I will cancel your order and provide a partial refund if applicable.

Once you have received your order, if you have any questions or issues with your order, please let me know at jacquisloandesigns@gmail.com or call me on 0458970005 and I will respond as soon as possible. 

See the full returns and cancellations policy here.

Lost or Damaged Items

Jacqui Sloan Designs will not be held responsible for any damages or loss to your package during shipping. Please contact me as soon as possible if you suspect your order is lost or damaged and I will work with you to find the best solution.

Availability

I cannot guarantee availability for all paper, card or envelope options featured on the Jacqui Sloan Designs website at the time of your order. Should some part of your order be unavailable for whatever reason I will suggest a suitable alternative or let you know when these are expected to become available if you wish to wait.

Copyright

  • Jacqui Sloan Designs owns all artwork and copyright relating to your order. The client may not redistribute or reproduce part or all of any artwork or designs supplied to the client in any form.

  • Working files of any kind or nature will not be provided under any circumstance unless agreed to prior to your order being placed.

Fonts and Typefaces

As I have spent a considerable amount of time researching and selecting fonts, as well as investing in commercial licenses for these to make your stationery possible, it is up to my discretion whether or not to disclose their names.

Marketing and Social Media

I reserve the right to post photography, images or mock ups of work we have created for you on any marketing channel including our website, printed media or other digital format (e.g. social media). If you do not want your stationery to be used in this way please let us know once you have placed your order.